Legal
Refund Policy
Effective date: March 1, 2026 | Last updated: March 25, 2026
Overview
We want you to be completely satisfied with Chartinator. This Refund Policy outlines the conditions under which refunds are granted for our subscription plans.
Monthly Subscriptions (Pro — $29/mo)
- ✓Cancel anytime: Cancel from account settings or by contacting support. No questions asked.
- →Access until period ends: Pro access continues until the end of the current billing period. You will not be charged again.
- ✗No partial refunds: Monthly subscriptions are non-refundable once charged. No pro-rated refunds for unused days.
Lifetime Plan — $97 One-Time
🛡️ 14-Day Money-Back Guarantee — No Questions Asked
- ✓14-day guarantee: Contact us within 14 days of purchase for a full refund, no questions asked.
- ✓No justification required: Simply email us within the 14-day window.
- ✗After 14 days: Refunds for the Lifetime plan are not available after the 14-day period has elapsed.
How to Request a Refund
- 1
Email our support team
Send to support@chartinator.netlify.app with subject:
Refund Request — [your email] - 2
Include your purchase details
Your registered email address and order ID or transaction reference from your Paddle receipt.
- 3
We process your refund
Eligible refunds processed within 5–7 business days to your original payment method.
Quick Reference
| Plan | Refund window | Type | Processing |
|---|---|---|---|
| Free | N/A | N/A | N/A |
| Pro Monthly | None (cancel anytime) | Non-refundable | — |
| Lifetime | 14 days from purchase | Full refund | 5–7 business days |
Questions?
We're here to help. Don't hesitate to reach out — we respond within 24 hours.